ABOUT SHIPPING AND TRANSPORT OF YOUR ORDER
How long does it take to ship my goods?
Depending on your location it can vary a lot. Usually it goes like this:
1 - 2 business days for GERMANY
1 - 2 weeks for EUROPE
2 - 3 weeks for USA and CANADA
3 - 4 weeks for REST OF THE WORLD
When your order gets shipped, you will be informed via email.
Where will my order be delivered to? What if I am not at home?
You may choose home delivery or delivery to a collection/pickup point near you. If nobody is home to receive your home delivery, the logistics partner will generally leave a slip in your mailbox with information relating to the next delivery attempt or a pickup option near you.
What if something is broken? What is your refunds & return policy?
In the unlikely case that items don't match your expectation or get damaged in transport, please get in touch with us via email@example.com, detailing the issue and ideally providing a photo. We'll gladly process an immediate refund, using the original method of payment. Still worried? Read our customer reviews for more.
What about taxes? Do I need to worry about custom declarations?
All prices on serebrajewelry.com contain German VAT + excise duties (because we are a German registered trading company). As long as the goods are for private use/consumption and transported yourself (either personally, or by organising your own/independent transport), you are free to move these goods to any location within the European Union, including your home address, without paying any additional taxes (principle of free movement of goods). It just like when you visit Germany (or any other EU member state) during your holidays, go to a outlet or shopping mall for a shopping trip and then take all goods back home.
This is our reading and understanding of EU law (and the reality across all European borders every day), however please make sure to read and comply with specific duties your country may impose on online purchases.
And what if ...?
For any other questions you can reach out to us at firstname.lastname@example.org (we usually respond in less than 1 hour).